I spent four hours last month at one of the 11 breathtaking Ocean Suites, not as a guest, but as a housekeeper. Mentored by senior housekeeping attendant, Chen Jing, I was thrown straight into the mix, emptying bins merely moments after entering the two-storey suite; it was just the tip of the iceberg.
While Chen Jing took just 30 seconds to put on the sheets – she makes more than 60 beds a week – I spent four and a half minutes struggling with the 400 thread count Egyptian cotton linen. To add insult to injury, she remade the bed after me, like how the women in my life always have.
Comparatively, cleaning the sunken Jacuzzi bathtub was enjoyable and easy as it was already quite well maintained.
The longest two hours of my life were then spent in this toilet. Every inch of it must be cleaned. There’s no shortcut to speak of, although the meticulous Shandong native did share the magic of hand soap, which kept things sparkling, leaving no water marks. Unfortunately, hand soap couldn’t expedite my suffering.
After the big washout, I had to vacuum both levels and the staircase, all 23 steps of it. “You have to follow the grain of the carpet for it to be truly clean,” she said. By then, I didn’t even have the energy to part my lips.
Four hours just to clean half the suite – Chen Jing usually takes just two hours to clean the entire suite – that should set a new record for the slowest housekeeper in the Resort.
It’s not the cushiest of jobs but seeing a clean room makes it all worthwhile. Our dedicated housekeeping team members are truly the unsung heroes of the Resort. Five-star suites cleaned by a five-star team — that sounds about right.
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